Siemens Support Services
You partner in getting the most from your traffic system investment.
Description
Traffic management systems are a major investment for municipalities. Traffic systems not operating at peak performance cause waste in revenue and fuel and lead to environmental concerns.
Siemens Services program provides a partnership to protect your investment and ensure it is always operating at its top performance level. From repair and maintenance, training, installation and staffing to a secure remote administration program that places a watchdog over your system and automates routing and emergency service issues, we have service plans tailored to fit your system needs.
Support Center
The Siemens Technical Support Center is the hub of Siemens Services.
Call Center
The Siemens Call Center offers telephone, e-mail and remote assistance. Call center technicians are highly-trained professionals ready to assist you with any product questions. Remote assistance allows for troubleshooting and maintenance on demand.
cRSP
The Secure Remote Administration Program (cRSP) offers an additional layer of remote services through secure administration of your traffic management system. The cRSP is a secure remote administration service that constantly monitors your traffic management system and alerts you when something requires your attention.
The remote access of the system allows clients access to their systems through secure connections from anywhere in the world. Options are available for automatic servicing of routine and emergency service calls for hardware and software applications.
Warranty & Repair Center
Siemens Warranty and Repair Center offers repair and maintenance services for Siemens and third-party hardware products.
Questions regarding Hardware RMAs are handled through the RMA department at +1.512.837.8396 option 2.
On-Site Support
Siemens offers a wide-range of On-Site support options. From staffing of traffic management centers, installation, maintenance & repair, troubleshooting and system optimization we've got a service plan that keeps your traffic management system covered.
Our trained professional staff knows how to answer the questions that keep your system operating at peak-performance. Siemens professionals are known throughout the industry as traffic experts and have the resources to give you the best advantage when it comes to optimizing your system to manage congestion and emissions levels.
Health Checks
- System Optimization
- Troubleshooting
- Central System Plan Optimization
- Adaptive System Implementation & Support
On-Street Support
- Installation
- Equipment modernization
- Maintenance & Repair of Traffic Signals, ITS Devices and Communication Infrastructure
Reference Number: COM TS US 2009 10.08 e
Overview TOC
Helpful Links
Siemens Services
Siemens offers a wide array of services and support options that help cities get the most from their traffic system investment. From consulting and design, to on-site support and training, we have a services offering to suite your needs.